Aqqord | Terms & Conditions

Our Terms

These terms
1. What these terms cover. These are the terms and conditions on which we supply our services and digital content to you. The services and digital content available on this website are referred to in these terms and conditions as the “products”.
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
  - You are an individual.
  - You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
  Provisions specific to consumers only are in red and those specific to businesses only are in blue.
4. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to the relevant products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms and conditions.
5. NOTE: Nothing on this website, nor the products, are intended to, nor do they constitute legal advice and we will not provide any legal, financial or other advice. No lawyer-client relationship is formed. The products are not intended as substitutes for legal advice from a qualified solicitor. You are advised to retain a qualified solicitor if you require legal advice in respect of the products.
6. NOTE: The proper use of the products is dependent upon you inputting correct details. Failure to input correct details will prevent the proper operation of the products. We have no means of verifying that information. We are not responsible for any such failure of the products, nor will we be liable for any consequential losses or damages which you may suffer and no refund will be provided in such event.
7. NOTE: You agree not to ask us to do anything which would breach our legal, professional or regulatory duties (including but without limitation not using the product for or to procure any illegal activity).
8. NOTE: You are solely responsible for ensuring that any person signing documentation generated through the products has capacity to sign such documentation. We have no means of verifying such capacity.
Information about us and how to contact us
1. Who we are. We are Aqqord Limited, a company registered in England and Wales. Our company registration number is 11726777 and our registered office is at 4 Leicester Avenue, Salford M7 4HA. Our registered VAT number is 318 8152 94.
2. We are authorised and regulated by the Solicitors Regulation Authority (SRA) and our legal services under this agreement are regulated by the SRA. Our SRA number is 8008171. You can find out more about the SRA and view the professional rules which apply to us on the SRA website: www.sra.org.uk. Please note that owing to our professional duties there are some limits on what we can do to help parties achieve their goals. We cannot, for example, break the law, mislead the Court or act in a manner deemed ‘unethical’ by our regulator.
3. How to contact us. You can contact us by writing to us at admin@aqqord.com or 4 Leicester Ave, Salford, M7 4HA. Please note that this email address is only administered between 9am and 5pm.
4. How we may contact you. If we have to contact you we will do so by telephone (if we have your telephone number) or by writing to you at the email address or postal address you provided to us in your order.
5. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
6. Service of notices. You agree that any notices may be served on you by email to any email address you have provided to us in your order whether such notices are served by us or by a counterparty using the product and you will accept service of any such notice. For the avoidance of doubt, this includes service of notices under the Landlord and Tenant Act 1954.
Our contract with you
1. You make an order for the products when you have paid us the agreed fee. At that point a contract with you for us to provide the products to you will come into effect. You will be able to sign the documents electronically and we will make available the relevant documents to download. You only have the right to use the products once you have downloaded them. In certain circumstances you acknowledge that there may be separate products for you to download as part of the legal transaction that is the subject of the products, and that consequently for legal reasons related to the transaction there may be a delay between the date initial products are made available for download and the date that final products are made available for download.
2. You expressly authorise us to make the initial products available to you for download immediately on our receipt of payment and acknowledge that you will not be entitled to cancel the contract between us once we have made the initial products available for download.
3. Our products are only suitable for use in England and Wales.
Our rights to make changes
1. Minor changes to the products. We may change the products:
  - to reflect changes in relevant laws and regulatory requirements; and
  - to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
2. More significant changes to the products and these terms. If we make significant changes to the products during your use of them we will notify you and you may then contact us to end the contract before any significant changes to the products take effect and receive a refund for any products paid for but not received.
Providing the products
1. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
2. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
3. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
  - deal with technical problems or make minor technical changes;
  - update the product to reflect changes in relevant laws and regulatory requirements;
  - make changes to the product as notified by us to you (see clause 4).
4. Your rights if we suspend the supply of products We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.
5. We will not supply the products if you do not pay. If you do not pay us for the products when payment is due we will not supply the products until such time as payment is made in full.
Your rights to end the contract
1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
  - If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or a service re-performed or to get some or all of your money back): see clause 6.2 and clause 10 if you are a consumer;
  - If you want to end the contract because of something we have done or have told you we are going to do see clause 4.2.
  - If you are a consumer and have just changed your mind about the product: see clause 6.3. You may be able to get a refund if you are within the cooling-off period.
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
  - we have told you about an upcoming change to the product or these terms which you do not agree to;
  - we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  - there is a risk that supply of the products may be significantly delayed because of events outside our control;
  - we have suspended supply of the products for technical reasons; or
  - you have a legal right to end the contract because of something we have done wrong.
3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
  - digital products after you have started to download or stream these; or
  - services, once these have been completed, even if the cancellation period is still running.
  YOUR ATTENTION IS DRAWN TO CLAUSE ‎3.2 ABOVE
5. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
  - Have you bought services? If so, you have 14 days after the day we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running.
  - Have you bought digital content for download? if so, you have 14 days after the day we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
How to end the contract with us (including if you are a consumer who has changed their mind)
1. Tell us you want to end the contract. To end the contract with us as provided in these terms, please let us know by doing one of the following:
  - Email. Email us at admin@aqqord.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  - Online. Complete the form on our website.
  - By post. Print off the downloadable form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
2. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
3. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
4. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
Our rights to end the contract
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
  - you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  - you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  - you breach these terms and where the breach is capable of remedy you fail to remedy that breach within 14 days of us requiring you to do so.
2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at admin@aqqord.com or 4 Leicester Ave, Salford, M7 4HA.
Your rights in respect of defective products if you are a consumer
If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
- If your digital content is faulty, you're entitled to a repair or a replacement.
- If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
- If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
If your product is services, the Consumer Rights Act 2015 says:
- You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
- If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
Complaints and other concerns
1. Individual consumers and smaller organisations may be entitled to complain to the Legal Ombudsman about our service if they remain dissatisfied. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first however. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, or by email on enquiries@legalombudsman.org.uk or call on 0300 555 0333.
2. Please note that the Legal Ombudsman is there to deal with concerns about the level of service which a client has received. Where there are more serious concerns involving professional misconduct then reports can also be made to the SRA, which is our regulator. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously, we do not anticipate any such problems arising and would ask that you notify Aqqord Limited straight away if you have any such concerns.
Confidentiality and protecting individuals’ data rights
1. We will collect information about individual clients and organisation clients’ staff and keep this on our computers, in our email, in cloud storage and on paper for a certain period of time.
2. Where personal data is obtained solely in order to comply with the Money Laundering Regulations then it will not be used for any other purpose without the individual’s consent, unless such additional use is required by law.
3. We may in the future send you a newsletter or similar. We rely upon the ‘legitimate interest’ we have in maintaining contact with former users to do this in data protection law and your agreement for the purposes of the Privacy & Electronic Communications Regulations (which can be implied under these Regulations). However, we will never share your information with third parties to market to you. We will make it quick and easy for you to ‘opt out’ of future communications in every communication we send. If you already know that you don’t want to receive these messages then you can opt out now by emailing us via our website.
4. Your information may be kept on computer servers within the UK or the European Union. If at any point information is stored on computer servers outside of the UK or the EU we will have selected countries which are either approved for this purpose under relevant data protection legislation or are located where we are happy that the safeguards in place in that country to protect your information are appropriate under such legislation.
5. While we reserve the right to destroy non-original material at any time after the conclusion of your matter, we generally retain files for a period of 6 years after payment of the final bill and then destroy them thereafter. At the end of a case original documents will be returned to you but if we both agree we may retain certain originals for longer than this time period. We will also always keep a small amount of information after file closure.
6. While we are regulated by the SRA if you have a complaint about how your personal information is being used which we have not been able to address you may also be able to make a complaint to the Information Commissioner’s Office (ICO) directly. You can learn more about the ICO and personal data rights at: www.ico.org.uk.
Anti-money Laundering and financial crime procedures
1. As a regulated body, we must comply with different legal and regulatory requirements aimed at preventing crime. You agree to co-operate with us in order to verify your identity, your business structure (if applicable), organisation history (if applicable) and sources of income and other matters relevant to discharging our legal and professional duties in this respect. This may include disclosure of personal information such as bank statements and evidence of income.
2. In appropriate cases we may need to report information about you or your matter to the National Crime Agency and in such an event we would be prevented by law from informing you of this fact. We therefore must reserve the right to halt progress of your case pending compliance with our professional duties without any further notice or explanation to you.
Price and payment
1. Where to find the price for the product. The price of the product (and any VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we provide may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4. When you must pay. You must pay for the products before we provide them to you. Please follow the applicable payment process made available to you. The liability to pay for the products is joint and several.
Our responsibility for loss or damage suffered by you if you are a consumer
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.
3. When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
4. We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13.
Our responsibility for loss or damage suffered by you if you are a business
1. Nothing in these terms shall limit or exclude our liability for:
  - death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  - fraud or fraudulent misrepresentation; or
  - any matter in respect of which it would be unlawful for us to exclude or restrict liability.
2. Except to the extent expressly stated all terms implied by law are excluded to the fullest extent permitted by law.
3. Subject to clause 13.1:
  - we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
  - our total liability to both you and to any other party to that matter for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £3,000,000.00 (three million pounds).
Cyber risk?

We take reasonable steps to minimise the risk of our email or computer systems carrying a virus or similar harmful items. You agree to also take reasonable steps to properly secure your communications with us and protect the email and computer systems used for your matter. This is important in order to protect your rights and funds. You can learn more about staying safe and secure online including good password practice at: https://www.cyberessentials.ncsc.gov.uk.
Communications and how we may use your personal information
1. How we will use your personal information. We will only use your personal information as set out in our privacy policy ( click here to download).
2. Most people prefer to use email for written communications, even though email may not be secure. You consent to us corresponding with you by email and relying upon communications coming from your email account unless you tell us otherwise in writing.
Limitation of liability and professional indemnity insurance
1. You agree to the limits on our liability set out in These Terms and that these are reasonable in all the circumstances.
2. For the avoidance of doubt, nothing in These Terms seeks to exclude or limit our liability in respect of our liabilities which cannot lawfully be excluded or limited, such as in respect of death, personal injury, fraud or fraudulent misrepresentation. The following terms should therefore be read subject to this.
3. We will not be liable for any special, indirect or consequential loss or damage of any kind (whether foreseeable or known or not) including loss of profit, revenue, income, business, opportunity, goodwill or similar economic loss or damage.
4. We shall not be liable to you for any loss or damage arising as a result of ‘force majeure’ (that is, if we are unable to perform any of our services as because of a cause beyond our reasonable control).
5. We will not be liable for any loss or damage of any kind arising as a result of complying with our legal and regulatory duties, such as delays or disclosures arising in the context of compliance with anti-money laundering legislation.
6. We will not be liable for any services or product provided by any third party even if instructed by us on your behalf or utilised by us in the provision of our services to you.
7. We will not be liable to anyone who is not our client in respect of professional negligence. These Terms confer no rights on any third parties. The Contracts (Rights of Third Parties) Act 1999 shall not apply.
8. Services are provided by Aqqord Limited. You agree not to bring any claim against any of our staff including principals (i.e. partners / members / directors) in connection with any loss or damage suffered in connection with our services. Please note that this does not restrict your rights to compensation in appropriate cases from our insurers or from Aqqord Limited.
Other important terms
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
6. SDLT (Stamp Duty Land Tax) and LTT (Land Transaction Tax). You are responsible for calculating and paying any SDLT or LTT and making the appropriate return to HMRC or WRA as appropriate.
7. Land Registry. You are responsible for making all appropriate registrations at the Land Registry.
8. Consents. You are responsible for obtaining any appropriate consents that you may require.
9. Provision of invoices? It is a condition of these instructions that you agree to receive a bill via electronic means.
10. Your attention is drawn to the FAQs on https://www.aqqord.com/#/faqs.
11. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
12. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Aqqord Terms & Conditions

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